Return & Refund Policy — Noir Oak

At Noir Oak, each piece is handcrafted and made-to-order. Due to the bespoke nature of our products, returns and refunds are limited and subject to the conditions below.

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1. Returns Eligibility

• Returns are only accepted in cases of:
  • Manufacturing defects
  • Structural damage upon delivery
• The issue must be:
  • Reported at the time of delivery
  • Clearly noted on the delivery receipt

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2. Non-Returnable Items

• Custom-made or bespoke furniture
• Items accepted without remarks at delivery
• Minor variations in color, grain, or texture (natural wood characteristics)

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3. Refund Policy

• Refunds are only processed if:
  • The issue is verified by our team
  • The product qualifies under return eligibility
• Approved refunds will be:
  • Processed within a reasonable timeframe
  • Issued via the original payment method (where applicable)

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4. Advance Payments

• Any advance payment made for custom orders is non-refundable once production has started.

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5. Return Shipping

• If a return is approved:
  • Noir Oak will arrange pickup for defective items
• If return is due to customer-related issues:
  • Shipping costs will be borne by the customer